General Terms and Conditions
Terms and Conditions – Lauren Moda
1. General
These Terms and Conditions apply to the use of the Lauren Moda online shop and to purchases, payments, deliveries, returns, exchanges, and contacting customer service.
By visiting our website or placing an order, you accept these terms and the other policies available on the online shop, including our Privacy Policy, Shipping Policy, and Returns Policy.
If you do not agree to these terms, you should not use the website or complete a purchase.
2. Seller and Customer Service
The website is operated under the name Lauren Moda.
The products purchased through this online shop are sold by:
Youxi Pufeike te Guoji Maoyi Youxiangongsi
Rm808 Block A Zhongguanxilu 1277#,
Zhenhaiqu Ningbo, 315201, CHINA
Lauren Moda is an online-only shop. We do not have a physical retail store, a publicly accessible location, or a public returns facility.
If you have questions about an order, payment, delivery, return, exchange, complaint, or customer service, you can contact us at the following address:
Email: support@laurenmoda.com
We endeavor to respond to inquiries within 24 hours on business days.
3. Payment and Payee
Payments for orders may be collected on behalf of the seller by:
Commercewave Limited
UNIT 2A, 17/F GLENEALY TOWER, NO.1 GLENEALY CENTRAL, HONG KONG
Commercewave Limited may appear on your payment confirmation, credit card statement, or bank statement as the party collecting the payment.
Commercewave Limited acts solely as a payment processor on behalf of the seller. Commercewave Limited is not the seller of the products and is not responsible for sales, delivery, customer service, returns, refunds, or claims related to your order.
The available payment methods are displayed at checkout. Payment information is processed by secure third-party payment service providers. We do not store complete card details in our own systems.
4. Use of the Online Shop
By using the website, you confirm that you are legally authorized to shop online in your country of residence or, where required, have the permission of a parent or legal guardian.
You may not use the website, products, or our services for unlawful, misleading, abusive, or unauthorized purposes.
The following is not permitted:
- violate applicable laws or the rights of third parties;
- attempt to interfere with the operation or security of the website;
- upload or distribute viruses, malware, or malicious code;
- collect data from the website without permission;
- use the website for spam, phishing, scraping, or similar activities.
If these Terms are violated, we may restrict access to the online store, reject orders, or take other appropriate measures.
5. Ordering
Orders are placed through the Lauren Moda online store.
To complete an order, you must select the desired product and, where applicable, the corresponding variant, provide accurate contact and delivery information, and complete payment using one of the available payment methods.
After placing the order, you will receive an order confirmation by email.
We may reject, limit, or cancel an order if, for example:
- the product is unavailable;
- the information provided is incomplete or incorrect;
- there is an obvious error in the price, inventory, or product description;
- the payment was not completed properly;
- the order is classified as suspicious, abusive, or in violation of these Terms.
If we cancel an order that has already been paid for, the amount will generally be refunded via the original payment method, unless otherwise agreed.
6. Prices, Currency, and Product Information
We strive to present product images, descriptions, sizes, colors, and prices as accurately as possible.
However, minor variations may occur, particularly in color representation, as display settings may vary from device to device.
Products may be modified, discontinued, updated, or available only in limited quantities.
Prices may be changed without prior notice. Price changes do not affect orders that have already been confirmed, unless there is an obvious error.
The applicable currency and the total amount will be displayed at checkout. Any currency conversion fees, bank charges, or payment fees depend on your bank or payment service provider and are beyond our control.
7. Delivery
Orders are normally processed within 1–2 business days after payment has been confirmed.
Delivery times are estimates and may vary depending on product availability, delivery address, shipping provider, customs clearance, holidays, weather conditions, or other circumstances beyond our control.
Unless expressly stated otherwise, the stated delivery times are not guaranteed delivery dates.
Orders may be shipped from different logistics locations depending on inventory and destination. Some products may be shipped by international logistics partners.
For more information about delivery, please see our shipping policy.
8. Order Cancellation
You may request cancellation within 24 hours after placing the order, provided that the order has not yet been processed, packaged, or shipped.
To request a cancellation, please contact us as soon as possible at:
Please include your order number.
If the order has already been processed or shipped, cancellation may no longer be possible. In this case, you may request a return after receiving the goods in accordance with our return policy.
9. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are processed in accordance with our return policy.
You must always contact our customer service first and wait for the return instructions before returning an item. Items returned without prior authorization may be refused.
If your return request is approved, we will send you the exact return address by email.
Our returns warehouse is located in China. For returns due to cancellation or a change of mind, the customer is responsible for the cost of returning the item to China.
International returns may be more expensive than standard domestic shipments. We recommend contacting your local postal or shipping provider before returning the item to find out the exact costs.
Items returned due to cancellation must generally be unused, unwashed, undamaged, and in their original condition with tags and original packaging, where applicable to the respective item.
Nothing in these terms limits any mandatory consumer rights that may apply in your country of residence.
10. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us within 24 hours of delivery at:
Your message should include the following:
- Order number;
- A clear description of the problem;
- Clear photos or videos of the defect, damage, or incorrect item;
- Photos of the packaging if the item was damaged during shipping.
Our customer service team will review the case and offer you a suitable solution, such as an exchange, reshipment, refund, or another appropriate solution.
Please do not return the item until you have received the appropriate instructions from us.
11. Links to Third Parties and External Services
The website may contain links, tools, apps, or services from third parties.
We do not control any third-party websites or external services and are not responsible for their content, policies, products, services, or actions.
The use of third-party websites and services is at your own risk and may be subject to the respective terms and conditions of those third-party providers.
12. Intellectual Property
All content on the Lauren Moda website, including text, images, product photos, graphics, logos, layouts, videos, and other materials, belongs to Lauren Moda, the seller, or the respective rights holders, unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, or commercially use any website content without prior written permission.
13. Privacy and Cookies
Personal data is processed in accordance with our Privacy Policy.
We may use cookies and similar technologies to improve website functionality, analyze traffic, store preferences, and support marketing activities.
For more information about how personal data and cookies are processed, please see our Privacy Policy.
14. Errors, Availability, and Changes
We make reasonable efforts to keep the website accurate, secure, and available.
However, errors, inaccuracies, or omissions may occur in relation to product information, prices, promotions, inventory, delivery times, or other information.
We may correct errors, update information, reject, or cancel orders if information on the website was obviously incorrect, while complying with applicable law.
We do not guarantee that the website will be available, error-free, or operate without interruptions at all times.
15. Limitation of Liability
To the extent permitted by applicable law, Lauren Moda, its service providers, partners, and representatives are not liable for indirect, incidental, special, or consequential damages arising from use of the website or products purchased through the website.
Nothing in these terms excludes or limits liability where this is not permitted by law. Likewise, mandatory consumer rights are not restricted by these terms.
16. Changes to These Terms
We may update or replace these terms from time to time by publishing a new version on this page.
The current version available on the website applies in each case.
If you continue to use the website after the changes have been published, this will be deemed acceptance of the updated terms.
17. Governing Law
These terms and purchase contracts concluded through this website are governed by the law of the People's Republic of China, as the seller is based in China.
Solely for the purpose of collecting payment, payments may be collected by Commercewave Limited in Hong Kong on behalf of the seller. This does not make Commercewave Limited the seller of the products.
Nothing in these terms excludes, limits, or modifies any mandatory rights or remedies that apply under the consumer protection laws of your country of residence.
18. Contact
If you have questions about these terms, an order, delivery, payment, a return, an exchange, or a complaint, you can contact us at the following address:
Lauren Moda
Email: support@laurenmoda.com
We endeavor to respond to inquiries within 24 hours on business days.