Shipping & Delivery
Shipping Policy
Once you have placed your order with Lauren Moda, you will receive an order confirmation by email. This means that we have received your order in our system and that the payment has been confirmed.
Our goal is to provide our customers with reliable and efficient delivery. We continuously work to ensure a pleasant shopping experience with clear communication and fast processing of all orders.
Once your order has been shipped, you will receive an email with shipping information and a tracking number so that you can track your package.
Shipping Costs
Shipping costs are based on the terms applicable at the time of your order.
We offer free shipping within Germany.
Order Acceptance and Prices
In certain cases, an order may not be able to be processed. Lauren Moda therefore reserves the right to reject or cancel an order at any time.
In certain cases, we may request additional information to verify an order, for example to prevent credit card fraud.
We make every effort to display accurate prices on our website at all times. Should a pricing error occur, we reserve the right to cancel the order or contact you with further information.
Order Processing
All orders are processed as quickly as possible after receipt.
Orders are processed on business days (Monday through Friday).
Delivery Time
When you place an order with Lauren Moda, our team begins processing your order as quickly as possible.
Below you will find the estimated delivery times:
Order cutoff: 3:00 PM (GMT+1)
Processing time: 1–3 business days
Delivery time: 4–6 business days
The total delivery time is therefore normally 5–9 business days.
Order Confirmation
After placing your order, you will receive a confirmation email with your order number.
If you cannot find the email in your inbox, we recommend checking your spam or junk mail folder.
If you still have not received a confirmation, you can contact us at the following address:
Personalized Products
If your order contains a personalized product, the delivery time may be longer.
In this case, we will contact you separately to confirm the required information before processing the order.
Tracking
Once your order has been shipped, you will receive a tracking number by email, which you can use to track the delivery status.
If you have not received a tracking number after 7 business days, please feel free to contact our customer service:
We will be happy to help you check the current status of your order.