Frequently Asked Questions

When can I expect to receive my order?
Order processing usually takes 1–3 business days, and delivery typically takes 4–6 business days if you order before 3:00 PM (GMT+1). The total delivery time is therefore approximately 5–9 business days.

The expected delivery time has passed – what should I do?
In most cases, orders are delivered on time. In rare cases, delays may occur during shipping. You can always track your order via our tracking page: Track your shipment.
If you have not received your order 7 days after the expected delivery date, please feel free to contact our customer service.

How much does shipping cost?
At Lauren Mode, we offer free delivery on all orders.

I want to return an item – what should I do?
If you wish to return an item, you can find all details and instructions in our return and refund policy. If you have any questions, you are also welcome to contact our customer service at support@laurenmoda.com.