Terms of Service
Terms and Conditions – Lauren Moda
1. General
These terms and conditions apply to the use of the webshop Lauren Moda as well as to purchase, payment, delivery, return, exchange, and contact with customer service.
When you visit our website or place an order, you accept these terms as well as the other policies found on the webshop, including our privacy policy, delivery policy, and return policy.
If you do not accept the terms, you should not use the website or complete a purchase.
2. Seller and customer service
The website is operated under the name Lauren Moda.
Products purchased through this webshop are sold by:
Youxi Pufeike te Guoji Maoyi Youxiangongsi
Rm808 Block A Zhongguanxilu 1277#,
Zhenhaiqu Ningbo, 315201, CHINA
Lauren Moda is an online webshop. We do not have a physical store, a visit location, or a public return point.
If you have questions about an order, payment, delivery, return, exchange, complaint, or customer service, you can contact us at:
Email: support@laurenmoda.com
We strive to respond to inquiries within 24 hours on business days.
3. Payment and payment recipient
Payments for orders may be collected on behalf of the seller by:
Commercewave Limited
UNIT 2A, 17/F GLENEALY TOWER, NO.1 GLENEALY CENTRAL, HONG KONG
Commercewave Limited may appear on your payment confirmation, card statement, or account statement as the party collecting the payment.
Commercewave Limited acts solely as a payment collector on behalf of the seller. Commercewave Limited is not the seller of the products and is not responsible for sales, delivery, customer service, returns, refunds, or complaints regarding your order.
The available payment methods are shown at checkout. Payment information is processed by secure external payment providers. We do not store full card details on our own systems.
4. Use of the webshop
By using the website, you confirm that you are allowed to trade online in your country of residence, or that you have permission from a parent or guardian if necessary.
You must not use the website, products, or our services for illegal, misleading, abusive, or unauthorized purposes.
It is not allowed to:
- violate applicable laws or third-party rights;
- attempt to affect the operation or security of the website;
- upload or spread viruses, malware, or harmful code;
- collect data from the website without permission;
- use the website for spam, phishing, scraping, or similar activities.
In case of violation of these terms, we may restrict access to the webshop, reject orders, or take other reasonable measures.
5. Ordering
Orders are placed via Lauren Moda's webshop.
To complete an order, you must select the product, any variant, enter correct contact and delivery information, and complete payment using one of the available payment methods.
Once the order is placed, you will receive an order confirmation by email.
We may refuse, limit, or cancel an order if, for example:
- the product is not available;
- the entered information is incomplete or incorrect;
- there is an obvious error in price, stock status, or product description;
- the payment is not completed correctly;
- the order is deemed suspicious, abusive, or in violation of these terms.
If a paid order is canceled by us, the amount will generally be refunded via the original payment method unless otherwise agreed.
6. Prices, Currency, and Product Information
We strive to display product images, descriptions, sizes, colors, and prices as accurately as possible.
Minor deviations may occur, especially in color representation, as screen settings can vary from device to device.
Products may be changed, discontinued, updated, or available in limited quantities.
Prices may change without prior notice. Price changes do not affect orders that have already been confirmed unless there is an obvious error.
The applicable currency and total amount are shown at checkout. Any fees for currency exchange, bank charges, or payment fees depend on your bank or payment provider and are beyond our control.
7. Delivery
Orders are usually processed within 1–2 business days after confirmed payment.
Delivery times are estimates and may vary depending on product availability, delivery address, shipping company, customs processing, holidays, weather conditions, or other factors beyond our control.
Unless otherwise clearly stated, the stated delivery times are not guaranteed delivery dates.
Orders may be shipped from different logistics locations depending on stock status and destination. Some products may be shipped by international logistics partners.
You can find more information about delivery in our delivery policy.
8. Order Cancellation
You can request to cancel an order within 24 hours after placing it, provided the order has not yet been processed, packed, or shipped.
To request a cancellation, please contact us as soon as possible at:
Remember to provide your order number.
If the order has already been processed or shipped, cancellation may no longer be possible. Instead, you can request a return after receiving the item according to our return policy.
9. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are processed according to our return policy.
You must always contact customer service and wait for return instructions before sending an item back. Items returned without prior approval may be rejected.
If your return request is approved, we will send you the exact return address via email.
Our return warehouse is located in China. For returns due to withdrawal or change of mind, the customer pays the return shipping to China.
International return shipping may be more expensive than regular domestic shipping. We recommend checking the exact price with your local postal or shipping company before returning the item.
Items returned due to withdrawal must generally be unused, unwashed, undamaged, and in original condition with tags and original packaging, where applicable.
Nothing in these terms limits mandatory consumer rights that may apply in your country of residence.
10. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or does not match your order, you must contact us within 24 hours after delivery at:
Your message should include:
- order number;
- a clear description of the problem;
- clear pictures or videos of the defect, damage, or incorrect item;
- pictures of the packaging if the item was damaged during transport.
Our customer service will review the case and offer an appropriate solution, such as exchange, reshipment, refund, or another reasonable resolution.
Do not return the item before receiving instructions from us.
11. Third-Party Links and External Services
The website may contain links, tools, apps, or services from third parties.
We do not control third-party websites or external services and are not responsible for their content, policies, products, services, or actions.
Use of third-party websites and services is at your own risk and may be subject to the respective third parties' own terms.
12. Intellectual Property Rights
All content on Lauren Moda's website, including text, images, product photos, graphics, logos, layout, videos, and other materials, belongs to Lauren Moda, the seller, or relevant rights holders, unless otherwise stated.
It is not permitted to copy, reproduce, distribute, modify, publish, or use content from the website commercially without prior written permission.
13. Privacy and Cookies
Personal data is processed in accordance with our privacy policy.
We may use cookies and similar technologies to improve website functionality, analyze traffic, remember preferences, and support marketing.
Please read our privacy policy for more information on how personal data and cookies are handled.
14. Errors, Availability, and Changes
We make reasonable efforts to keep the website accurate, secure, and accessible.
However, errors, inaccuracies, or omissions may occur regarding product information, prices, promotions, stock status, delivery times, or other information.
We may correct errors, update information, refuse orders, or cancel orders if information on the website was obviously incorrect, respecting applicable law.
We do not guarantee that the website will always be available, error-free, or uninterrupted.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Lauren Moda, its service providers, partners, and representatives are not liable for indirect, incidental, special, or consequential losses arising from the use of the website or products purchased through it.
Nothing in these terms excludes or limits liability where this cannot legally be excluded, and nothing limits mandatory consumer rights.
16. Changes to the Terms
We may from time to time update or replace these terms by publishing the new version on this page.
The version available on the website is the applicable version.
If you continue to use the website after published changes, this is considered acceptance of the updated terms.
17. Governing Law
These terms and purchase agreements made through this website are governed by the laws of the People's Republic of China, as the seller is established in China.
Payments may only be collected by Commercewave Limited in Hong Kong on behalf of the seller for payment collection purposes. This does not make Commercewave Limited the seller of the products.
Nothing in these terms excludes, limits, or changes mandatory rights or remedies that may apply under consumer protection laws in your country of residence.
18. Contact
If you have questions about these terms, an order, delivery, payment, returns, exchanges, or complaints, you can contact us at:
Lauren Moda
E-mail: support@laurenmoda.com
We strive to respond to inquiries within 24 hours on business days.